Our Policies

Everything you need to know about how RouteX operates — our commitments to you and what we expect in return.

The rules and conditions that govern your use of the RouteX platform, app, and services.

How we collect, use, store, and protect your personal data in compliance with the NDPA 2023.

Trip Cancellation Policy

When and how trips can be cancelled, who can cancel, and what happens when a cancellation occurs.

How refunds are processed, eligibility criteria, timelines, and how to request a refund.

Behaviour Policy

The standards of conduct expected from all passengers and drivers on the RouteX platform.

Questions about our policies?

If you have any questions about our policies or how they apply to you, our support team is happy to help.

Contact support